The purpose of this position is to provide all personnel and verbal facility contacts with prompt, courteous attention to their requests.
Qualifications
Must not have any disqualifying findings barring employment as stated by State or Federal regulations
Delegation of authority
Screen telephone calls and route to the appropriate individual or department
Answer all questions promptly, courteously and accurately
Route all deliveries to appropriate departments
Obtain information, when appropriate and relay information to appropriate individual(s)
Primary Functions and Responsibilities
Maintain an accurate resident census by resident name and room number in PCC
Maintain accurate list of emergency telephone numbers
Maintain accurate list of reference telephone numbers
Maintain accurate list of key personnel numbers
Maintain accurate list of medical staff telephone numbers
Follow verbal instructions
Follow written instructions
Type accurately
Operate SouthWest Payroll software and maintain accurate time keeping for employees
Operate the facility paging system
Operate the facility telephone system
Communicate effectively on the telephone and in person
Be neat, clean and appropriately dressed to present an appearance acceptable to residents and the public
Receive, sort and distribute mail accurately and timely
Handle emergency situations in a calm, effective manner
Follow fire and disaster procedures during a drill and actual occurrence
Communicate and work cooperatively with all facility staff
Screen and direct all incoming calls appropriately
Answer all inquiries according to facility release of information policies and procedures
Enforce visitation policies and procedures
Screen all individuals coming into the facility and exercise good judgement in granting entrance
Handle all correspondence assigned
Interact with residents or residents' representatives and direct them to appropriate individuals
Investigate complaints and direct complaints to appropriate departments or individuals
Observe all facility safety policies and procedures
Observe Residents' Rights policies and procedures
Observe all facility infection control procedures
Accept assigned duties in a cooperative manner
Assume accountability for data contained in the employees' handbook
Perform other related duties as directed by supervisor
Assume Quality Assurance duties as assigned
Come to work in neat, clean attire and consistently present an appropriate professional appearance
Come to work as scheduled and consistently demonstrate dependability and punctuality
Consistently work cooperatively with residents, residents' representatives, facility staff, physicians, consultants and ancillary service providers
Assist department directors in administrative matters, e.g., typing reports, correspondence, etc
Agree not to disclose assigned user I.D. code and password for accessing resident/facility information and promptly report suspected or known violations of such disclosure to the Administrator
Report any known or suspected unauthorized attempt to access facility's information system
Operate in Point Click Care as it relates to assigned duties
Operate in QIequip as it relates to assigned duties
Ability to work other shifts as needed
Complete all duties assigned by his/her direct supervisor
