Customer Service Representative

About GSM Services

GSM Services has been providing high-quality home and commercial improvement services to the Greater Charlotte area since 1927. We offer a wide variety of services for residential and commercial properties, including heating and cooling, insulation, and roof repair and replacement, residential gutters.

The great people we add to our team enjoy a fun, friendly workplace where we provide training and benefits to allow us to keep them for years. Our high standards and uncompromising commitment to customer satisfaction has made GSM Services a success and a great place to work. We are always looking for qualified individuals who are willing to provide the highest quality of work possible. GSM Services wants to be the best place to work in our region and it takes teamwork to come together, work together and succeed together.

Are you a people person with exceptional organizational skills and a passion for providing top-notch customer service? GSM Services is looking for a motivated, energetic individual to become the face of our company as our Front Desk Coordinator. If you're ready to make a difference and love being in a dynamic environment, we want you on our team!

What You'll Do:

• Be the first point of contact for customers and visitors, offering a warm and professional greeting.
• Handle incoming phone calls, directing them to the right departments and taking accurate messages.
• Schedule appointments efficiently across our various divisions, ensuring all service requests are met.
• Maintain a tidy, welcoming reception area that reflects the high standards of GSM Services.
• Perform administrative tasks such as sorting mail, managing inventory, and preparing documents.
• Keep an eye on staff movements to assist with visitor security and scheduling.
• Follow up with customers through our 3-Month Happy Calls and appointment confirmations.
• Provide information to callers and assist with queries from the public and our valued customers.

What You Bring to the Team:

• A professional appearance and the confidence to represent GSM Services positively.
• Strong communication skills, both written and verbal, with the ability to interact effectively with customers and colleagues.
• Excellent computer skills, including proficiency in MS Word, Excel, and Outlook.
• The ability to handle multiple tasks in a fast-paced environment with a smile.
• Initiative, reliability, and a keen eye for detail.
• High school-level reading and writing skills in English.
• A calm and composed demeanor when dealing with pressure.

Why Join GSM Services?

• Work for a respected company that values your ideas, provides support, and fosters a family-like atmosphere.
• Enjoy a vibrant work environment where no two days are the same.
• Be part of a team dedicated to providing Comfort & Peace of Mind to our community and each other.

Apply today to start your rewarding career at GSM Services!