Account Management Support

When it comes to work, we know you want more than a job. You want the opportunity to learn and grow, to be recognized for your efforts and accomplishments, to be treated with respect and have a sense of pride and belonging. Thatâ??s what a career at Lozier is all about. Our future success relies on the same thing thatâ??s carried us for more than 65 years â?? a committed team of employees working together to achieve goals and provide our customers with the best product in the industry.

POSITION SUMMARY:

This position coordinates and facilitates the order writing process for assigned new stores, remodels, scenario plan reviews, and special fixture projects for assigned customers. This role will assist in developing and implementing new processes for special projects and serve as a backup to the account management team.

ESSENTIAL JOB FUNCTIONS

• Champion Lozierâ??s Mission, Vision, and Values by demonstrating the behaviors that contribute to Lozierâ??s success.
• Act as primary order writer for new store, add-on, and remodel orders, and will answer questions from buyers, project managers or other customer personnel in regards to order(s).
• Responsible for maintaining accurate up-to-date order writing and import templates.
• Resolve questions and problems on orders, as well as provide training, as needed, to support ongoing resolution.
• Develop and/or maintain reports required by customer(s), using various software/cloud applications (e. g. Excel, Word, Access, Qlik).
• Responsible for evaluating plan revisions and making necessary order changes and processes.
• Obtain approval for non-core product(s).
• Review quotes for inaccuracies.
• Obtain product drawings and renderings when needed.
• Assists with projects as needed.
• Demonstrates regular attendance and timeliness in reporting work, meetings, and completing assignments.
• Ability to work and interact with others.

OTHER JOB FUNCTIONS

• Provide product and configure, price, quote (CPQ) training to new customer experience employees.
• Give walk-in customers showroom tours.
• Oversee the ticket process for activating parts and finishes.
• May be required to provide account coordination for a customer or an account manager territory.
• May provide back-up for other cross-functional team members.
• Act as a company representative at hardware shows.
• May be involved in customer inventory management planning and review; will provide feedback to team.

JOB QUALIFICATIONS

Education: Bachelor degree in business, supply chain, marketing, or related field is preferred.

Experience: Minimum of 3 years of experience in a business, customer experience, account management, or sales role, if degreed. Minimum of 5 years of experience in a business, customer experience, account management, or sales role, if non-degreed.

Required Skills

• Demonstrates analytical and problem solving skills.
• High attention to detail and accuracy.
• Communicates effectively.
• Above average math aptitude.
• Intermediate level of PC skills (Windows, Word, Excel, Access).

Preferred Skills

• Able to obtain information regarding status of orders, stock and customer inventory levels, and understand shipping capacity, relative to forthcoming orders.
• Able to monitor lead-time.

SPECIAL DEMANDS

• Travel on short notice may be required up to 25% of the time, throughout the year.
• Able to read fine print and store blueprints.

The above job description is meant to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow any other job-related instructions and to perform other job-related duties as assigned by their supervisor. Lozier reserves the right to modify, interpret, or apply this job description in any way desired and the essential job functions may be modified to reasonably accommodate qualified individuals with a disability. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Successful completion of pre-hire drug screen and post offer background screen is required to obtain employment. Continued employment remains on an â??at-willâ? basis.

BENEFITS AND SCHEDULE

• Company bonus potential.
• PTO (Paid Time Off) plus paid holidays.
• Competitive benefits package (Eligible for medical, dental, and vision benefits on the first day of employment).
• Onsite Health Clinic.
• 401(k) with employer match.
• Employee Assistance Program.
• Educational Assistance Program.
• Career Development Programs.
• Casual dress.
• Relocation benefits available, (as applicable).
• Monday thru Friday schedule, hybrid schedule available after training.