IT Support Specialist

Job title: IT Support Specialist
Compensation: $20.00-$30.00 per hour
Location: Omaha, NE

The job: 

As an IT Support Specialist at Buildertrend, you will provide technical support to our employees across the organization. You will serve as the primary point of contact for technical support across Buildertrend, providing timely and effective assistance to employees experiencing technical problems. You will collaborate closely with the broader IT team to diagnose and resolve hardware and software problems, maintain the integrity and security of our systems, and ensure all technology assets are current and functioning optimally. Additionally, you will be responsible for maintaining accurate records of support activities and ensuring that IT documentation is regularly updated.

What you will do: 

• Provide technical support to employees across the organization, including hardware, software, and network-related issues.
• Troubleshoot and resolve IT-related issues in a timely and efficient manner.
• Escalate complex technical issues to the IT team and work collaboratively to resolve them.
• Maintain and support our IT infrastructure, including hardware and software installations and upgrades.
• Ensure that our IT systems are secure and up-to-date by implementing and maintaining security protocols and patches.
• Maintain accurate records of IT support activities, including support requests and resolutions.
• Develop and maintain up-to-date IT documentation and user manuals.
• Event production support with audio/video production.
• Keep up-to-date with emerging technologies and IT best practices, and make recommendations for improvements to our IT infrastructure and services.

Who you are and what you need: 

• Bachelors Degree in computer science, information technology, or related field preferred.
• 1 year of experience in IT support required.
• Proficiency with Microsoft 365, Windows, and Mac OS.
• Excellent written and verbal communication skills, with the ability to communicate technical information to non-technical users.
• Strong problem-solving and analytical skills, with the ability to troubleshoot and resolve technical issues in a timely and efficient manner.
• Ability to work independently and as part of a team, and prioritize workload to meet deadlines.
• Must be able to lift and move computer equipment, run cables, and mount TVs as needed.

We are giving you:  

• Exceptional health packages, including medical, dental, and vision coverage, plus life insurance and short- and long-term disability benefits.
• A 401(k) plan with Buildertrend matching contributions to help you plan for the future.
• Generous paid time off, 11 paid holidays, and 6 personal days to make sure you have time to recharge.
• Parental leave and paid sabbaticals to support you during lifeâ??s big moments.
• Volunteer time off â?? because giving back matters.
• Wellness program and onsite fitness center to keep you feeling your best.
• Opportunities for hybrid or remote work to give you the flexibility you need.
• Technology reimbursement to help cover costs for the tech you need to do your job from home.
• Occasional free lunches and monthly events to connect with your team.

Who we are:  

Buildertrend is cutting-edge, cloud-based project management software. With nearly 1 million users across the globe, we know what builders need: To work simpler, see more growth and calm the chaos in their business. Thatâ??s why we believe in providing an all-in-one solution to solve real problems, deliver real results, and change the way the world builds. If you want to learn more about us, check out: https://buildertrend.com/about/  

Working at Buildertrend:  

At Buildertrend, we fully recognize that we all work so we can live better livesâ??we appreciate and respect that this is a job and not your whole life. What makes Buildertrend so special is a commitment to ensuring you can have the best job, work with the best people, and live your best life outside of work. Our goal is to create a culture where everyone can make an impact on our customers, communities, and each other. In short: We want you to be who you are, love what you do, and build your best life.

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