Patient Services Representative/Call Center Operator #NOW HIRING

• Location13500 California Street, , Omaha, NE, 68154, United States
• Employee TypeNon-Exempt
• Required DegreeHigh school

Description

Midwest Eye Care is looking for a Call Center Operator at our location at 13500 California Street in Omaha, NE.

Full-time, Monday - Friday

8:00am – 5:00pm

 In this role YOU will:

• Answer and triage patient phone calls and direct them appropriately in an ophthalmology practice with 6 different locations across the Omaha metro area, Council Bluffs and Fremont.
• Route all non-patient incoming calls appropriately within the practice.
• Schedule and reschedule appointments according to office guidelines.
• Serve as a liaison between the patient, and various departments.
• Documents in the electronic patient record.
• Respond to and handle various requests for medical records.
• Upon request, provide copies of eyeglass prescription(s) to third parties.

Our Benefits include:

• FREE routine eye exams
• FREE lenses and eyeglass frames at reduced cost
• 401(k)
• Health Insurance
• Dental Insurance
• Paid time off
• Life Insurance
• Health Insurance
• Health Savings Account
• Short Term Disability
• Paid Holidays
• Sick leave buy program at 135% of pay

Requirements

Outstanding candidates will have:

• Excellent verbal and written communication skills.
• The ability to identify, analyze, and solve patient concerns.
• Experience delivering positive professional phone customer service experience at all times.
• The ability to navigate in Microsoft applications, including Outlook, Word and Excel.
• This position requires a minimum of a high school diploma/GED
• Willingness to learn the optical environment. 
• Ability to sit for extended periods of the work day. 

 Offered Candidates will need to do the following before first day:

• Successfully complete a background check which includes an education verification
• Successfully complete drug testing.