Customer Service Operator - part-time, 28 hrs/wk, 3pm - 11pm

Job Title:   Customer Service Operator                                       
Job Location:  Lincoln
Immediate Supervisor:  Telecommunications Manager                                            
Status:   Hourly           

Working 28 hours per week, 3pm - 11pm various days of the week                                 


JOB OVERVIEW

• Responsible for assuring quality daily operation of the facility's telephone switchboard and assisting with the mail room operations.
• Follow Operational Definitions to ensure adequate and quality implementation of efficient telephone services and support to all Madonna employees and customers.
• Operate the switchboard in a manner that will ensure adequate and quality support of all incoming and outgoing telephone calls. This will include the use of the computer and automated equipment associated with the telephone system console.
• Maintain adequate equipment, supplies, and preventative maintenance programs.
• Assist in the processing of all incoming and outgoing mail.
• Prepare daily activity reports on switchboard and mail room activities.
• Interact with staff and other departments in a friendly, "helpful" manner.
  
  QUALIFICATIONS
• High School equivalency preferred
• Telephone switchboard experience, preferably on a Cisco Call Manager system preferred.
• Excellent oral and written communication skills required.