Office Manager II - Iowa Behavioral Health

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives.  Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you.

SUMMARY DESCRIPTION OF  WORK

Performs skilled duties of a broad nature, which include ability to organize office and supervise smooth operation of facility.  Assignments may entail a wide knowledge base, decision making, and problem solving.

• *Provides office support including, but not limited to, client file management, data collection/entry, monitoring of authorizations, and compilation of reports.
• *Identifies office system needs and coordinates needed improvement with supervisor and program staff.
• *Coordinates with agency fiscal staff to address billing and accounts receivable issues.
• *Monitors facility office equipment, orders facility supplies, coordinates facility and equipment repair requests.
• Works across programs to ensure efficiency in office procedures is achieved.
• *Performs reception duties, accurately takes messages and gives appropriate directions to clients and general public; assists all visitors, clients, and staff in processing their inquiries. Provides information to staff as needed related to client interactions to assist with treatment planning and implementation.
• *Provide support services to Program Director.
• *Ensures that client databases are maintained per established procedures.
• *Completes and submits monthly attendance report and weekly time cards.
• Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.
• Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
• *Is dependable and punctual regarding scheduling and attendance.
• Abides by all specific program and Agency procedures, policies, and requirements.
• Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.
• *Creates, maintains and shares a appropriate a dynamic self-care plan.
• *Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agency’s ongoing fundraising and friend-raising efforts.
• *Essential functions of this job is to be performed on company physical work site.
• Performs other program related duties as assigned.

*DENOTES ESSENTIAL JOB FUNCTIONS