At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you.

SUMMARY DESCRIPTION OF WORK

As part of an engaged and diverse team, this position is responsible for configuring, supporting, and maintaining the organization’s electronic health record (EHR) system (myEvolv from Netsmart) to advance the organization’s mission of providing services that strengthen the community. This position works closely and collaboratively with other members of the EHR support team, technology and quality improvement teams, system users, administrative staff, direct service providers, and relevant vendors and external partners to ensure the availability, reliability, and security of a highly functional and useful system. Experience supporting and configuring an EHR in a social service, healthcare, or similar setting, along with technical knowledge related to web-based applications and relational databases, including familiarity with JavaScript, SQL, and similar technologies, is preferred. Knowledge and experience with Health IT regulatory compliance is also important. This position provides escalation support to the EHR support team and is key in elevating the technical capacity of the team through documentation, training, and mentoring. Strong problem solving, project management, and communication skills are paramount to being successful.

Compensation: to be discussed upon interview (salary is determined by total years of relevant experience)
Work Schedule: 40 hours per week

Click to see benefits and company perks

PREFERRED MINIMUM QUALIFICATIONS

Bachelor’s degree in technology, social service, healthcare, or related field, or equivalent combination of education and experience.
Two or more years working experience with health IT systems in a social service, healthcare, or similar setting.
Familiarity with relational databases, SQL, and JavaScript is preferred.
Understanding of HIPAA privacy and security regulations and data security practices.
Strong problem-solving, project management, communication, and customer service skills.
Ability to work independently, prioritize tasks, and handle multiple responsibilities effectively.
Is dependable and punctual regarding scheduling, attendance, and follow-up.

Essential Duties and Responsibilities

System Management - Manage the operation and use of the EHR system to ensure its stability, availability, and performance.
System Configuration - In collaboration with the organization’s HIPAA Privacy and Security Officers, configure user access, security settings, and permissions in accordance with organizational policies, HIPAA security standards, and other regulatory requirements.
System Development - Collaborate with stakeholders to define and deliver enhancements using user development tools to modify and create fields, forms, reports, and other system components.
System Maintenance - Research, test, and implement updates, upgrades, and enhancements to maintain effective and efficient operation of the system.
Data Reporting - Support effective use of system reports and use the reporting tool within the system to meet custom reporting needs.
User Support - Provide technical support and guidance to system users, answering questions, meeting requests, and resolving issues in a timely manner.
Team Support - Provide escalation support and knowledge transfer to strengthen relevant technical skill across the EHR support team.
System Training - Develop and provide in-person, virtual, and on-demand training sessions to support effective and efficient system use and understanding.
System Documentation - Create and distribute user-friendly documentation, guides, and other materials to support effective and efficient system adoption and use.
Learning and Development - Actively participate in trainings, education, user groups, and other learning opportunities to continuously strengthen relevant skills and knowledge.
Collaboration and Communication - A substantial degree of communication and collaboration, both written and verbal, with users, managers/supervisors at all levels of the organization, and external providers, vendors, and organizations is critical for success.
Abides by all specific program and agency procedures, policies, and requirements.
Is prompt and accurate in completing all required projects, reports, statistics, and other requirements.
Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the agency.
Creates, maintains and shares as appropriate a dynamic self-care plan.
Strives to make connections between the agency and the larger community whenever possible to contribute to the agency’s ongoing fundraising and friend-raising efforts.
Essential functions of this job are to be performed on company physical work site.
Performs other duties as assigned.